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Refund policy

A clear refund baseline for paid LumosWS access codes purchased through the official support flow.

12-hour trial first

LumosWS gives you 12 hours free before payment so you can verify installation, permissions, and basic operation in your own market.

Eligible refunds

If a paid code cannot be activated due to a LumosWS-side licensing issue and support cannot resolve it, contact support within 24 hours of purchase.

Not covered

Refunds are not issued for market conditions, lack of offers, rejected filters, user device restrictions, Spark account issues, or platform actions outside LumosWS control.

How to request

Open official Telegram support and send your activation code plus the device or app issue you see. Refund and license decisions stay in the official support flow.

Support: Use @lumos_ws_bot for license and install help.