Refund policy.

Last updated: July 11, 2026

24-hour trial first

LumosWS app gives you 24 hours free before payment so you can verify installation, permissions and basic operation in your own market.

Fixed-term access, no auto-renewal

Paid licenses provide access for the stated fixed period, currently 7 days or 30 days. They are one-time purchases, not subscriptions. There are no automatic renewals or recurring charges.

License delivery

After Stripe confirms payment, follow the fulfillment instructions shown in the purchase confirmation. Keep your Stripe receipt, purchase reference, and activation details until access is working.

When a refund may be approved

Refunds are reviewed for duplicate charges, an incorrect plan charge, or a LumosWS-side activation or licensing failure that support cannot resolve. Contact support within 24 hours of purchase so the payment and activation state can be checked promptly.

Not covered

Refunds are generally not issued for market conditions, lack of offers, filter results, device restrictions that could be tested during the trial, delivery-platform account issues, policy changes, platform actions, or a change of mind after paid access has been activated and used.

How to request

Email lumos@getlumos.app with the Stripe receipt or purchase reference, plan, purchase time, activation details if available, Android version, and a short description of the problem. Never send a full card number or platform password.

How approved refunds are returned

Approved refunds are submitted through Stripe and can only be returned to the original payment method. The time for the credit to appear depends on Stripe, the card network, and the customer's bank.

Before opening a payment dispute

Contact support first so the purchase, activation, duplicate charge, or refund status can be checked. This does not remove any rights you may have with your card issuer or under applicable law.